18 Steps knows industrial plants — cement, steel, metals, mining, power, chemicals. Engineers use it every shift. Plant heads use it to find what's costing them money. Try it below.
Give us 90 days of your historian, lab and maintenance data — under NDA, nothing touches production. In three weeks you get a report: every problem, how long it took to catch, and what it cost. Including the ones nobody noticed.
It runs on WhatsApp. Ask a question, send a voice note, or snap a photo of a gauge. In English or Hinglish.
Equipment, process, metallurgy, combustion — a straight answer with the source, and an honest "not sure" when it isn't sure.
A voice note becomes a clean, timestamped entry. A photo of a gauge or nameplate is read and filed.
"What happened last time?" pulls up entries from months ago — even ones written by someone who's moved on.
The shift's log, turned into a clean note you review, sign and send in a minute.
Your numbers, what changed overnight, and the questions you're likely to be asked — before you walk in.
The mail to maintenance, the notification, the incident summary — written properly in seconds.
Your historian, lab, maintenance system and shift logs each hold one piece of the picture. Today it takes an engineer days of walking between departments to put them together — while the problem keeps costing you money.
18 Steps reads all of them together, continuously, and tells your team what's wrong before the damage adds up.
Illustrative. The report recalibrates this to your plant.
We are asking heavy industry to let us read its most sensitive operational data. These are not preferences. They are how the system is built.
Every one of these is written into the contract, not just this page. If your IT or security team wants to go through it line by line before anything connects — good. That is the right instinct, and we will sit with them.
Between the moment something goes wrong in a plant and the moment somebody fixes it, the information changes hands eighteen times.
An instrument records a drift. A shift engineer notices it. It goes into a log, into a handover, into a morning meeting. Someone raises it with maintenance. Maintenance raises a notification. Planning schedules it. Procurement checks the spare. It comes back for approval. Somewhere in there, the lab result that explains the whole thing is sitting in a different inbox.
Every hop costs time, and every hop loses context. That is where the money goes — not in the fault itself, but in the distance between noticing it and doing something about it.
We are named after the eighteen hops. We built the company to remove them.
Engineers: ask a question and take it to WhatsApp, free. Plant heads: get a report on what last quarter cost you.
We’ll come back within one working day with exactly what we’d need from your team and how the scan runs. Nothing connects to your systems until you say so.
You’ll hear from us within one working day — from a person, not an autoresponder. We’ll set out exactly what we’d need from your team, what the scan covers, and what you get back.
Nothing connects to your systems until you say so.